SHUVIRA – Return, Refund & Exchange Policy
At SHUVIRA, we want you to love every product you purchase from us. If there is any issue with your order, we are here to help.
Please read the following Return, Refund & Exchange Policy carefully before placing your order.
- Exchange Policy
We offer an exchange within 7 days from the date of delivery for eligible products.
An exchange request can be raised in case of:
– Size issue
– Wrong product received
– Defective or damaged product received
– Product received different from the product ordered
Conditions for Exchange
The product must:
– Be unused and unworn
– Not be washed or altered
– Have the original SHUVIRA tags attached
– Be returned with the original packaging
– Be free from stains, perfume, makeup or any other marks
– Be accompanied by the original invoice/order details
Products that do not meet these conditions may not be accepted for exchange.
Exchange is allowed only once per product/order.
- Refund Policy
Refunds will generally be provided only in the following situations:
– Wrong product received
– Defective product received
– Product substantially different from the product ordered
For eligible cases, SHUVIRA may offer the customer a replacement or refund, depending on product availability and the circumstances of the case.
For a normal change of mind, personal preference or dislike of the product, refund will not be provided. Eligible products may be exchanged subject to the conditions mentioned above.
Any refund will be processed after the returned product has been received and inspected by SHUVIRA.
- Sale & Discounted Products
Products purchased during a sale, promotional offer or special discount are generally eligible for exchange only and are not eligible for refund.
However, if a customer receives a wrong, defective or damaged product, the issue will be reviewed and an appropriate replacement or refund will be provided.
- Non-Returnable / Non-Exchangeable Conditions
We may not accept a return or exchange if:
– The product has been used or worn
– The product has been washed or altered
– Original tags have been removed
– The product is damaged due to customer use
– The product has stains, makeup, perfume or other marks
– Original packaging is missing or significantly damaged
– The product is returned after the applicable 7-day period
– The product has been damaged due to improper handling or storage after delivery
- Damaged or Wrong Product
If you receive a damaged, defective or wrong product, please contact SHUVIRA within 24 hours of delivery.
Please provide:
– Order number
– Clear photographs of the product
– Photograph/video of the packaging, if available
– A brief description of the issue
Our team will review the request and guide you through the next steps.
For approved cases involving a wrong, defective or damaged product, SHUVIRA will bear the applicable return shipping cost.
- Size Exchange
If you have ordered the wrong size, you may request an exchange within 7 days of delivery, subject to availability.
The product must be unused, unworn, unwashed and have all original tags and packaging intact.
If the requested size is unavailable, SHUVIRA may provide an alternative solution depending on availability and the circumstances of the order.
- Return Shipping Charges
For approved cases where the product is:
– Wrong
– Defective
– Damaged during delivery
SHUVIRA will bear the applicable return shipping cost.
For size-related exchanges or other eligible customer-requested exchanges, return/exchange shipping charges may apply. Any applicable charges will be communicated to the customer before processing the exchange.
- Exchange Process
To request an exchange:
Step 1: Contact SHUVIRA within 7 days of delivery.
Step 2: Provide your order number and required details.
Step 3: Our team will review the request.
Step 4: If approved, you will receive instructions for returning the product.
Step 5: Once the product is received and passes quality inspection, the replacement product will be processed.
Exchange is subject to product availability.
- Refund Processing
For approved refund cases, the refund will be initiated after the returned product has been received and inspected.
The refund will generally be processed to the original payment method, wherever applicable.
The time taken for the amount to reflect in the customer’s account may vary depending on the payment gateway, bank or financial institution.
Any applicable shipping charges that are non-refundable will be communicated to the customer where applicable.
- Order Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable exchange/return process.
If an order is successfully cancelled before dispatch, the eligible refund will be processed to the original payment method.
- Incorrect Address / Failed Delivery
Customers are responsible for providing the correct delivery address and contact details while placing an order.
If an order is returned to SHUVIRA because of an incorrect address, incomplete address, refusal to accept delivery or repeated delivery failure, additional shipping charges may apply for re-shipment.
- Quality Inspection
All returned products are subject to quality inspection.
SHUVIRA reserves the right to reject an exchange/refund request if the returned product does not meet the conditions specified in this policy.
- Important Note
Please check your package carefully at the time of delivery.
For damaged or incorrect products, customers are strongly advised to take photographs/video of the package and product immediately after opening the parcel. This can help us investigate and resolve the issue faster.
- How to Contact Us
For any return, refund or exchange-related query, please contact SHUVIRA through the contact details provided on our website.
Email – care@shuvira.in/support@shuvira.in
Contact – (+91) 90162 03244
Please mention your Order ID in all communications so that we can assist you quickly.
We reserve the right to update or modify this Return, Refund & Exchange Policy from time to time. The latest version published on our website will apply to future orders.
